Minnesota Child Welfare Training Academy

When you first set up your MNCWTA Training Portal, you created a UMN guest account. Your UMN guest account is where you will update your email address and/or name through the steps below.

To maintain access to the Training Portal, please ensure your UMN guest account email is kept current. 

Important Notes: 
1. Update First: Ensure your email and name are updated in your UMN guest account. 
2. Don’t Create a New Account: Creating a new account will cause you to lose access to the training portal.
3. Lost Access: If you can't access your guest account or former email, submit a ticket on our Contact Us page.
4. Forgot Password: If you forgot your password, reset your password.  
5. To update your supervisor, agency, or job title, follow this separate process.

Step 1: Update your UMN guest account

1. Go to my-account.umn.edu and log in with the email and password you used when you originally set up your training portal profile. 

2. Click on Modify Guest Account on the left side. Here, you can change your name, email address, and password if needed.

3. Make your changes and click Submit to save.

4. If you can't access your UMN Guest Account, submit a ticket on the Contact Us page.

Step 2: Before you log into your Training Portal, submit a MNCWTA help ticket.   

The Training Academy tech support team needs to update your email in your MNCWTA Training Portal and merge accounts if you have more than one.  

1. Submit a ticket on the Contact Us page.

2. Let the team know that you've updated your UMN guest account.

3. Select Updated Email in the Type dropdown. 

4. Enter your previous and new emails and any other relevant information.

5. Click the Submit button.

Note: You should receive an auto response notifying you that we received your ticket. If you do not receive this confirmation, follow the steps in the article: Not getting a response from the help desk?