Sometimes employers have spam blockers and a firewall that may be preventing responses from our helpdesk. If you are not receiving an automatic response after submitting a help & support ticket and/or haven't heard back from us within two business days, please do the following:
- Check your spam folder.
- Add email@example.com to your contact list for your email address book.
- If that does not work, contact your IT department and ask them to put firstname.lastname@example.org on the allowlist for your organization. This will help ensure that support responses from MN Child Welfare Training Academy are received.