Sometimes employers have spam blockers and a firewall that may be preventing responses from our helpdesk. If you are not receiving an automatic response after submitting a help & support ticket and/or haven't heard back from us within two business days, please do the following:

  1. Check your spam folder.
  2. Add to your contact list for your email address book.
  3. If that does not work, contact your IT department and ask them to put on the allowlist for your organization. This will help ensure that support responses from MN Child Welfare Training Academy are received.