Sometimes employers have spam blockers and a firewall that may be preventing responses from our helpdesk. If you are not receiving an automatic response after submitting a help & support ticket and/or haven't heard back from us within two business days, please do the following:


  1. Check your spam folder.
  2. Add support@mnchildwelfaretraining.freshdesk.com to your contact list for your email address book.
  3. If that does not work, contact your IT department and ask them to put support@mnchildwelfaretraining.freshdesk.com on the allowlist for your organization. This will help ensure that support responses from MN Child Welfare Training Academy are received.