Resolve Tech Issues

We want to make sure you have a good learning experience. If you have any issues with Canvas, Zoom, or the Portal, try out any of the steps below. If your issues are specifically related to locating your course Zoom link, check out our Zoom Tech Help article. 

Step 1: Check your browser compatibility

• We recommend using the latest version of Google Chrome, Firefox, Safari, or Edge browsers. Please do not use Internet Explorer

• Here is a list of Canvas supported browsers: Which browsers does Canvas support?

Step 2: Disable pop-up blockers OR add a trusted site

• Many UMN web services and applications require your web browser's pop-up blocker to either be disabled or configured to allow umn.edu sites as an exception. 

• Learn how to disable pop-up blockers on different browsers

Step 3: Clear your cache and cookies

• If you haven’t cleared your cache and cookies in a while, it can prevent sites from loading correctly and clearing them can help resolve these issues. 

• Learn how to clear your cache and cookies on different browsers

• Once that is done, try logging back in again. 

Step 4: If all else fails, reboot!

• Sometimes all it takes is a complete reset! Try shutting down your computer and rebooting everything. 

Step 5: Contact MNCWTA Support Team

• If you have additional questions, please utilize the help desk feature on the Minnesota Child Welfare Training Academy website.

• If you do not get an email confirming your ticket has been received, follow the steps in the Not Getting A Response article.

Step 6: Contact UMN Technology Help

• Call 612-301-4357. Agents at this number are available 24/7.

• Email help@umn.edu.

• Note - if your issue is related to logging into the Training Portal and MNCWTA support has instructed that you reach out to UMN IT, please make sure to mention this is for your “UMN Guest Account” so the issue is routed appropriately.