These steps are for employees who do not supervise staff.

Part of the Training Academy’s mission is not only to make sure learners and supervisors are connected on training progress, but also to maintain accurate reports. That’s why the supervisor field is required in your training portal profile. When you enter your supervisor, they will be required to accept or decline your request.

Step 1: Log in to your Training Portal Profile

Step 2: Edit your profile 

If you are not a 'Supervisor’ and your Training Portal account is not linked to your supervisor, you will see a red banner at the top of your screen notifying you to add your supervisor. 

Click the yellow “edit profile” button:

Step 3: Add your supervisor to your profile

Scroll down to the supervisor section and enter your supervisor's name and current work email address. 

NOTE - the email address you enter MUST be correct and entered in all lowercase letters

Select the “Submit” at the bottom of your screen.

NOTE - if the supervisor you entered does not have a portal profile yet, they will get an invitation to create one. When they do, they will see your request. 

Step 4: View “accepted or declined” alert notification. 

If the supervisor you entered accepts your request, the process is complete! You are now connected to your supervisor and they have access to view your training progress as well as assign training to you. 

If the supervisor you entered declines your requests, you will get an alert asking you to reach out to them to confirm and you will need to enter their information again. 

If “declined” but you do not see this alert, verify information entered is correct

Note - To remove an alert, click the red x comment icon inside the alert notification. 

If you need additional assistance, submit a ticket on the Contact Us page. If you do not get an email confirming your ticket has been received, follow the steps in the Help Desk: No Response article.