Troubleshoot Missing Certificate 

If you have not received your certificate, try checking your spam folder. Make sure info@mnchildwelfaretraining.com is added to your contacts list. 


If you typed your email wrong please resubmit the form. This article will guide you through the steps to access and receive your Mandated Reporter Training certificate.

 

Step 1: Access the Password and Link 


At the end of the Mandated Reporter Training, a password is provided and a link to a page where you can enter the password. Click the "Link to Certificate" button.


Certificate of Completion page with an indication to select the "Link to Certificate" button.

Step 2: Enter Password 


Enter the password that was provided on the last page of the training and select the "Continue" button.


Screenshot of enter password screen


Step 3: Complete the Form 


This will bring you to a form requiring your full name, email address, zip code, and industry/affiliation. The certificate will be sent to the email you provide. 


 Screenshot of the Mandated Reporter certificate form fields.

Step 4: Receive Your Certificate 


After you submit the form, you should receive your certificate via email within 5 minutes after completing the form. 


If you need additional assistance, submit a ticket on the Contact Us page. If you do not get an email confirming your ticket has been received, follow the steps in the Help Desk: No Response article.