Step 1

  1. Go to
  2. Click on the Forgot your password? button below the Password entry field. My Account login page. The password entry field is visible along with a link to the Forgot your password? page (highlighted) and a Sign In button.
  3. Enter your email address. 
    My Account, Recover Your UMN Password. "Enter your Internet ID or alternate email address" appears along with a text entry field. An arrow highlights the text entry field along with a note to "Enter the email address associated with your guest account". The submit button (highlighted) also appears at the bottom of the image.
  4. Click the Submit button.

Step 2

Follow the onscreen instructions on to finish resetting your password. If successful, a temporary password will be emailed to your email address. 

Step 3

If you no longer have access to the email in your UMN guest account, please submit a Help Desk ticket through our Contact Us page. 

If you need additional assistance, contact the UMN Help Desk at or 612-301-4357.

Please note: The UMN guest account password expires one year from the date the account was created or reset. If you forgot to change your password by the expiration date, you will not lose any information or records, but you will have to contact UMN IT directly at 612-301-4357 to reactivate your account. This number is available 24/7. Make sure to specify that this is for a guest account and you should not be creating a second guest account.